Support

In case of any problems, customers please call us first.

TEL +81-75-345-3636 / Business hours 9:00-18:00

Two kinds of insurance for peace of mind

Included liability insurance

Our bicycle rental fees include liability insurance (personal and property), with coverage up to 100 million yen.

Theft and damage coverage option

For an additional 300 yen per bike, you can also subscribe to our theft and damage insurance, which covers you during the rental period. In the case of theft, a police report would be required. Also, if the bike is impounded due to being parked illegally, or stolen while being parked unlocked, this won’t be covered by the insurance.

Emergency support service

If you get a flat tire, or have any other mechanical issues while cycling, don’t worry! We will deliver a replacement bicycle to you with a single phone call.

* Note that if you get a puncture and keep cycling and the tube becomes damaged, a tube replacement cost will be charged.
* Our emergency support service operates in business hours. The support area covers Kyoto as far as Kamigamo in the north, Keage in the east, Fushimi in the south, and Arashiyama in the west.